Field Service Management Platform & Apps

ARJO is a world-renowned healthcare product and service provider in over 100+ countries. In the year 2014, ARJO Huntleigh India wanted to digitize their equipment rental delivery and service operations in India and CSI was hired for the assignment.

CSI engaged in an exhaustive requirement analysis exercise with ARJO team and delivered an end-to-end operational management platform catering to the needs of their 1) Call Centre executives 2) Material In-charge and Branch Heads 3) Technician doing the actual delivery and maintenance services, and 4) Backoffice team for billing. The solution consisted of multiple applications on various technology platforms for distinct stakeholders. For e.g. a Progressive Web App was delivered for use by hospitals so that it can be accessed on any device.

Key highlights of the solution are:

• Order Booking for Call Center 

  Integrated Call Center functionality allows efficient CRM, timely order booking, delivery and boost customer satisfaction

• Asset Management

  Comprehensive asset/equipment, employee, POS management for all branches in India, with online tracking of asset and usage history 

• Robust Field Service App 

  Comprehensive mobile app for field-force for managing all aspect of work - managing product inventory, order ack and fulfillment, handling complaints calls, electronic delivery challan and equipment handling and tracking

• Self-service app for Customers

  Easy-to-use app for placing orders and service requests by hospital staff, ensuring correct equipment ordering and decreased load on Call Center 

• Asset Lifecycle

  Management of complete lifecycle of each equipment and its timely service and maintenance with accurate record of asset usage and status

• ERP Integration

  Seamless integration with legacy billing system for automated invoice generation and AP tracking