RetailONE

With currently 8 manufacturing & processing plants across Africa, Mount Meru Millers produces high-quality edible oils and Consumer products that enrich lives and drive economic growth. They needed a Retail Management System with POS system for managing retail operations at numerous stores and multiple countries.

CSI embarked on an detailed requirement analysis exercise with client team and, designed & delivered an end-to-end retail management platform addressing a range of complex challenges that arise from managing stores across different regions, currencies, legal frameworks, and customer expectations.

Key highlights of the solution are:

• Inventory Management Across Borders

  Providing a single, real-time view of inventory across all locations, preventing overstocking or understocking

  Effortless reordering workflow with sales trend reports, optimizing stock levels and reducing costs.

  Consolidated inventory management, allowing centralized control and localized adjustments for each country or region.

• Operational Efficiency and Standardization

  Implemented standardized processes and policies across all stores, regardless of country, ensuring consistent operations and easier staff training.

  Reduced complexity by allowing staff to move between stores and follow the same procedures everywhere.

  Minimizes IT overhead by centralizing management, reducing the need for local hardware and IT teams at each location.

• Compliance and Localization

  Supports local tax regulations, currencies, and legal requirements, ensuring compliance in each country.

  Adapted to specific business rules or extensions required in different jurisdictions and at the same time enabled localized discounts and promotions tailored to regional customer preferences and competitive landscapes.

• Reporting, Analytics, and Business Intelligence

  Offering real-time reporting and analytics at both the individual store and global levels, enabling quick identification of trends, issues, and opportunities.

  Ensured data security and access control, with head office having full visibility while stores see only their own data.

• Scalability and Integration

  Cloud-based MPOS solutions scale easily as the business grows, supporting rapid expansion without major infrastructure investments.

  Integration possibilities with other enterprise systems (ERP, CRM), allowing seamless data sharing and unified business insights.

  Handles high transaction volumes and large product catalogs without performance degradation, which is crucial for large, multi-country operations.

• Customization and Flexibility

  Provided needed customization to address unique business needs and successfully integrated with legacy hardware such as Edible-Oil Dispensers for automated dispensing via MPOS and automated stock reconciliation.